Delivery and Returns


Carats offers complimentary shipping within New Zealand, all deliveries are made using Courier Post.
All items will be delivered to you in Carats packaging ready to be presented as a gift.
Deliveries within New Zealand take 1 – 3 working days.
Shipping charges will apply to all overseas purchases and the shipping charges will be relative to the freight charges, and insurance of the purchased item.
International orders may be subject to local taxes or duties which are the responsibility of the customer.
Please be aware all deliveries will require a signature, so it will pay to keep this in mind when giving us your delivery address.

Returns Policy

At Carats we want to ensure you are totally happy with your purchase, and to ensure this items may be returned within 14 days of receiving the goods for exchange if you are not completely happy with your purchase.
All returned items must be unworn and undamaged and returned in the original packaging and boxes as well as any certificates that may have been included. All returns are subject to inspection before an exchange can proceed.
Please note we cannot offer an exchange on special order items this includes engraved jewellery.
Please wrap goods securely. We request any returns to be sent using a signature required service, we advise you to insure the item for the full amount, and keep your receipt as proof of delivery. The item is your responsibility until it reaches us safe and sound, we cannot accept responsibility for any items lost or stolen in transit.
Carats will pay for any return shipping should the goods be faulty or the result of our error, otherwise return shipping costs will be at the purchasers expense.
To arrange a return please email us at [email protected] to advise us you are sending your purchase back and your reason for return.

Please send all items to the following address:

25 Vulcan Lane
Auckand 1010

Ph: 09 309 5145